Privacy Policy
We uphold a commitment to exceptional transparency regarding our procedures for collecting, storing, and utilizing client data. Employing robust data security measures, we prioritize the safeguarding and integrity of our clients' information
Your Data Privacy
We gather client data through our website, with all information freely provided by our clients. This includes client names, email addresses, and messages. Our purpose in collecting this data is to enhance client interaction, improve website functionality through behavior analysis, and foster engagement on our social media platforms.
These data serve multiple functions for us. Firstly, they allow us to maintain communication channels with our clients, ensuring effective support and service delivery. Secondly, by studying client behaviors on our website, we can make informed decisions to enhance user experience and optimize our digital platforms. Lastly, our presence on social media enables us to engage with clients directly, providing valuable information and fostering community interaction.
The collection of client data primarily occurs through two channels: our website and social media platforms. Via our website's contact form, clients willingly provide their details to facilitate efficient communication and service provision. Similarly, on our social media platforms, clients are encouraged to follow us for updates and information on our IT services. Any additional data collection processes will be transparently communicated. It's important to note that Gappa Tech bears no responsibility for any third-party data submitted by our clients.
How and Where Your Data is Stored
At Gappa Tech, we adhere to the guidelines set forth by the Personal Data Protection Act of Tanzania 2022 and the General Data Protection Regulations worldwide when it comes to the utilization and storage of our clients' data. Our paramount concern is ensuring the security and confidentiality of this information, and thus, we implement stringent data security measures to thwart unauthorized access.
Your data will be meticulously organized within a dedicated database, which will then be securely housed within our protected server environment.
Safeguarding Your Data
While the internet can never be guaranteed as completely secure, employing robust technical measures and maintaining vigilant oversight can significantly mitigate cyber risks. At Gappa Tech, we prioritize data security with the utmost seriousness; however, it's important to acknowledge that absolute security cannot be guaranteed. Therefore, any data shared with us by our clients is done so at their own risks.
Links To Other Websites
Our privacy policy only applies to this website. You should be aware that, although we link to other websites, they have separate privacy policies untouched by our privacy policy. If our clients comes to our website via links from other websites, you should know that these websites may also send us some personal data about you.
Changes To Our Privacy Policy
Gappa Tech holds the rights to change our privacy policy anytime. All changes to our privacy policy will be done here. Your advised to regularly check this page incase of any update. If you don't agree with the changes to our privacy policy, your advised to stop using our website at that moment.
Risk Assessments And Impact Assessments
Risk One: Staff computer harked and our clients data unauthorized accessed.
Impact: Our clients data leaked and shared online.
Moderation: Whenever possible, we store our clients data in a secured cloud servers with login protection and two steps verification when accessed. Our staffs are required to change the password after every three months.
Risk Two: Staffs leaves and take our clients data with them.
Impact: Our clients data leaked and shared online.
Moderation: We start offboarding process as soon as possible which immediately remove access to staffs once staff member contract is terminated.
Breach Notifications
In today's landscape, data breaches are increasingly prevalent. The significant repercussions of such breaches encompass data compromise, harm to brand reputation, loss of intellectual property, and revenue depletion.
In the event of a data breach observed by our staff members, immediate notification to the manager is imperative. Subsequently, the following steps will be taken:
Assessment of the breach's impact
Prompt notification of relevant parties
Thorough investigation into the breach's cause
Rectification of any security vulnerabilities to mitigate recurrence
Right of Access
Our clients retain the right to request access to the data we maintain about them. Requests should be directed to hello@gappatech.com. Upon receipt, our Data Protection Officer will:
Approve the request
Dispatch the requested client data to the designated client via email.
Clients should be aware that we consistently fulfill such requests within a timeframe of 3-6 weeks.
Client Data Deletion
Our clients possess the right to request permanent deletion of their data via hello@gappatech.com. Upon receipt of such a request, we will expunge all records associated with that individual, including:
Client services records
Slack channel records
Customer relationship management records
Clients can expect our compliance with such requests within a timeframe of 3-6
Your Data and The Government
We handle our clients' data ethically, ensuring its protection and appropriate usage. In certain circumstances, we may have legal obligations to disclose our clients' data to public authorities, including:
Local authorities
Government departments
The police and armed forces
Any other government institutions
Staff Training
Gappa Tech ensures that our employees are adequately equipped with the requisite knowledge and skills to carry out their daily responsibilities effectively. We conduct periodic staff training sessions covering:
Client data handling
Technical skills development
Personal and account security
